NatWest revamps broker website

The website includes a number of features suggested by brokers, such as a revamped application form, with streamlined questions to remove duplication and reduce the need for further information requests once an application has been submitted.

The website is also able to generate buy-to-let AIPs online and, for full mortgage applications, the site will automatically attempt to verify the identity of the borrower.

Succesfull identity verification will be noted in the DIP, meaning further identity documentation will not be required.

Other features include:

• Application pre-population - details that are entered when requesting a KFI will automatically pre-populate the application form

• Product pre-selection – products will be pre-selected based on the criteria entered to help advisers choose the right product for their clients

• Autosave – whenever details are entered into one of the form fields it will be automatically saved

• Mortgage reference number – for a full mortgage application, a mortgage reference number will be allocated to a client’s status field

• Real time updating of personal details – brokers will be able to update their personal details such as phone numbers and address on the website.

The website also allows brokers to access NatWest’s instant messaging service LiveTALK from any page of the site.

Graham Felstead, head of intermediary channel at NatWest Intermediary Solutions, said: “We took soundings from our business partners on the priority features they wanted to see and we have delivered on these.

"Our aim is to make it as easy as possible for intermediaries to do business with us, so we have focused our time on things like streamlining our application forms, introducing pre-population and autosave and putting in place electronic identification."

Brokers who have been using the NatWest Intermediary Solutions’ previous web site will be able to log on using their existing User ID.