Bristol & West is to launch a website dedicated to mortgage intermediaries, writes Rachel Williams.
The site is currently running as a pilot but Bristol & West expects to go live by Christmas. Debbie Staveley, spokesperson for Bristol & West said: “Before we launch the site we need to ensure it works correctly and contains the functionality intermediaries want.
“We also need to react to the feedback from intermediaries using the pilot.”
Intermediaries will need to register to use the site but this will enable the lender to tailor the site to the user.
As well as comprehensive product details users will also be provided with details of any exclusive deals that may be available to them. In addition, intermediaries will be able to submit mortgage applications online using an intelligent application form.
“This means the system can skip through all the questions that are not relevant to the borrower making the application process much quicker,” said Staveley.
The lender hopes that by launch it should also have the necessary technology to issue an agreement in principle online.
The site will also have a case-status function. “This will help our users keep track of applications they have submitted,” said Staveley.
In addition users will be able to select which Bristol & West channel they wish to communicate with, for example Central Mortgage Services which deals with packagers and the Intermediary Mortgage Centre which deals direct with intermediaries.
The site will run alongside the lender’s existing public website which contains product information, a residential property calculator, a buy-to-let calculator and a ‘how much can I borrow’ calculator.
l Bristol and West has also improved its adverse credit range Re-Start and become the first sub-prime lender to offer borrowers with credit problems a non-loaded standard variable rate product. Its current payable rate is 7.74%.