An online mortgage application facility and electronic quote engine have been added to Southern Pacific Mortgage Limited’s (SPML) website, following the results of a technology survey conducted among introducers, writes Kirstie Redford.
The survey revealed an overwhelming demand for a more streamlined service from lenders, incorporating online applications and case tracking facilities.
The lender responded to the results by revamping its current website, enabling advisers to access more online facilities.
Stuart Aitken, director of credit at SPML, said: ‘We found that most of our introducers were connected to the internet and were looking to use technology to their better advantage. It was found that they were more likely to use a lender that supported electronic communication, helping to make their job easier. Top on the list was the ability to complete application forms online, view products in order to produce a quote and view the day-to-day progress of cases.
‘We took these findings and revised our own website. Introducers are now able to access areas of the site with a password in order to get quotes and information on products, complete application forms online and print legal documentation. We are also planning an online case tracking facility.’