Halifax could soon cease accepting pre-populated applications through the Trigold sourcing system.
Mortgage broker, Complete Move Mortgages, claims Halifax revealed that this facility would shortly not be available on Trigold.
Complete Move is a member of the Legal & General Mortgage Club, which has introduced new mortgage software called Launchpad, that restricts members to a choice between the Mortgage Brain and Trigold sourcing systems. Legal & General does not express a bias between the two systems.
It was while evaluating the two sourcing systems that Complete Move claimed it was informed by Halifax of its plans.
Jack Saxton, head of intermediary market development at Halifax, said: ‘We have no links with Trigold. We continue to develop our online trading propositions with intermediary partners and cannot comment on any effect this may or may not have on links that Trigold may or may not have with those partners.’
Nick Caplan, chief of operations at IFOnline, the owner of Trigold, confirmed that Halifax is currently accepting pre-populated forms from Trigold, but would not make any further comment.
Debbie Miller, compliance officer at Complete Move Mortgages, said: ‘The concern I have is that we are in the process of setting up a call centre. If you do not have a face-to- face client, pre-population becomes important because you only have the opportunity to capture information once from the client.’
She added: ‘At the end of the day we are bringing in all this extra regulation aimed at ensuring the client is getting best advice. We should not be in a position where we don’t want to recommend a lender due to an administrative issue ‘ it would not be fair on our clients.’
Commenting on the claim, James Rodea, business development director of Hamptons International Mortgages, said: ‘Too many lenders are associated with the sourcing systems. Firms need to be able to do business easily and efficiently with lenders, but due to competitive attitudes it can be difficult to do business with everybody. I think it would be preferable if there was a common trading platform that anybody could use.’