You are here: Home - News -

Proactive support is vital, says Commercial First

by:
  • 17/06/2003
  • 0
Lenders and packagers are failing to cater for the needs of their intermediaries, because they are ...

Lenders and packagers are failing to cater for the needs of their intermediaries, because they are still relying on technology over business strategy according to lender Commercial First. Stephen Johnson, director at the company, said the move away from face-to-face contact was costing the industry dear and commented: ‘Proactive support and the ability to actually get hold of someone who will take personal responsibility for a case is vital.’


Tags

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @Peston: Sign of government's political weakness: increased vehicle excise duty on older diesel cars but not on vans, because wants to a…
  • RT @OneFamilyLife: We're at Mortgage Solutions' Later Life Lending event tomorrow in #London - come and find us at stand four to talk about…
  • RT @VidaHomeloans: Meeting the financial needs of older people is one of the most significant challenges facing our industry. Vida's Direct…
Read previous post:
The Mortgage Operation enhances its website

The Mortgage Operation (TMO) has revamped its website, www.mortgageuk.com. The site has separate p...

Close