The fledgling bank has launched a rate and review feature for customers to score the bank’s savings products and will extend the service to mortgage products and brokers in the ‘next 2-3 months’.
Customers and brokers will also be allowed to pose questions to the bank online, with answers then posted to Aldermore’s website for others to view.
Charles Haresnape, managing director at the lender (pictured), said it was keen to learn from its clients on both the consumer and intermediary side.
“We want to give people the opportunity to comment,” he told Mortgage Solutions.
“We have launched this product on the savings side and will roll it out to our mortgage side in the next 2-3 months.”
“Few lenders are doing this kind of thing but we see this as an integral part of our business going forward. Comments could be on the back of some good service or a problem like a valuation taking too long.
“We won’t be excluding negative comment.”
Paul Myers, chief operating officer at Aldermore, added: “Ratings and Reviews have been around for some time now for online shopping however, this is the first time a bank has launched these communication channels which sees a real step-change for the banking industry.”
