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Santander to launch voice banking technology

by: Joanna Faith
  • 22/03/2016
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Santander customers will soon be able to ask their mobile phones about their card spending with the launch of voice banking technology.

The bank claims to be the first lender in the UK to enable customers using iPhones to talk to their Santander Smartbank app and ask it questions about how much was spent on a particular day or in a certain shop.

Later this year, Santander plans to expand the voice recognition functions and enable customers to make payments, report lost cards and set up account alerts.

Nathan Bostock, chief executive of Santander UK, said: “Technology is rapidly changing how customers bank and pay on the move. We want banking to be simple, personal and fair and we believe technology, like voice banking, will play a transformational role in the way we add value by creating more choice and convenience for our customers.”

With voice banking, transactions will appear in real time, retailers are highlighted by name, spend can be calculated by day, month or year and customers with a 1I2I3 credit card can ask about the cashback they have earned.

 

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