First Complete and Pink have been travelling nationwide to speak at mortgage forums to encourage brokers to reach out to their clients.
Research highlighted almost 60% of housing transactions occur because of a change in a client’s personal circumstances. Coupled with the number of people coming off fixed-rate mortgages by the end of 2016, both First Complete and Pink believe it is the ideal time for brokers to tap into this opportunity.
Karen Hedges, mortgage manager for First Complete and Pink, said as the year draws to a close, brokers must not become complacent and expect their clients to call them.
This sentiment was shared by CEO of Lifetime Group, Paul Merrigan, who, when speaking at The Mortgage and Protection Event (TMPE) in Newcastle, called on brokers to value their role as advisers and actively maintain the relationship they have with existing clients.
He said it was up to brokers to take the initiative to remain in regular contact with clients, even beyond the completion of the mortgage deal, so it’s their “first instinct to come back to you.”
Hedges added: “It is also a prudent time for brokers to talk to their clients about their protection needs as there is a real opportunity to strengthen client relationships.”
