In the region of 50 mortgage advisers are using the Lifecycle mortgage and protection software, after almost a year of technical due diligence and a pilot in November.
Headquartered in Marylebone in London, the global estate agency firm Knight Frank has 411 offices in 59 countries and employs more than 14,000 people.
The mortgage advice arm, Knight Frank Finance bought the 360 Dot Net system in March last year and tailored it in development to further reflect its processes, including changes to allow advisers to produce a suitability letter entirely online and the creation of an audit trail for all marketing activity generated from the system.
The broker technology has also been rebranded to reflect Knight Frank’s company colours on the Key Fact Illustration document and the client portal, alongside a raft of other tailored changes.
Carlos Thibaut (pictured) CEO of 360 Dot Net, said: “Knight Frank Finance exemplifies how all companies in the financial services sector should approach and challenge technology solutions. The selection of a technology provider should not focus on a list of bullet points, but those aspects of the solution that increases the capabilities of an organisation and those that mitigate the many risks that affect the financial services sector.”
The software offers application and compliance processing, a fact find, mortgage and protection processing and client management.
Simon Gammon, managing partner of Knight Frank Finance, said: “When we started the process of choosing a new system to implement, our main criteria was to find a system that improved and automated the mortgage application process while streamlining the end-to-end functionally. 360 Dot Net was a clear winner as it offered a fully integrated client management system, allowing our consultants to interact with their clients’ demands and needs when arranging and giving advice.”
Gammon added that the case management system supporting the back-office will “enhance our client experience and provide our team with a very efficient accounting and reports function.”
Over 5,000 advisers are using 360 Dot Net software, which handles over 1.5m active clients and has completed two years of redevelopment embedding the client relationship in the software process.
Thibaut said: “It is our responsibility to guide organisations through the confusing and rapidly evolving Fintech arena. We’re future-proofing our customers with a holistic client relationship management, point of sale and portal solution that continues to redefine the industry while continuing to build a foundation that allows our customers to adapt to new trends and new methods of client engagement and acquisition.”
He continued: “We understand the power existing with our customers’ client banks and it is our job to help organisations leverage this power with tools such as predictive analytics and robo-advice powered by machine learning.”