Jenny Watts, MD marketplace Habito explains that the digital advice firm had to slow the pace of its web-based chatbot down to make it feel more human.
In part four of our Tech Talks series sponsored by Capita, Mortgage Solutions group editor Victoria Hartley asks how the firm’s artificial intelligence software clips on to the fact find and examines the customer experience as the human and digital elements of the advice process merge.
Click on the video below for more.
