Grant Hendry, head of digital community at Mortgagegym said to ensure customer services drives its broker partnerships, all advisers agree to open a Trustpilot account to make sure “customer focus is at the forefront of what we are doing.”
“Everything we do, from booking a hotel to buying an iron, people check reviews to see what other customers think. Brokers need to be aware and offer the same,” said Hendry.
Mortgage Solutions’ group editor Victoria Hartley asked that with many brokers already offering great service, why is this any different?
Hendry agreed but he said the failure to promote themselves on social media like Linkedin and Twitter will become a big issue in the future.
Panelists from from screen left to right
Alan Ferguson, corporate account manager, NatWest Intermediary Solutions
Grant Hendry, head of digital community, Mortgagegym
Victoria Hartley, group editor, Mortgage Solutions
James Tucker, MD, Twenty7Tec
David Copland, director of mortgage services, LSL
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