Skipton Intermediaries has launched @SBSBroker Help, a Twitter handle for brokers with queries, service issues or keen to troubleshoot a case.
The Yorkshire-based lender said it believes it is the first lender to offer more than a one-way information channel on Twitter and already offers @SkiptonIntermediary, the lender’s news and information channel.
Brokers simply direct message (DM) or tweet the lender.
The channel is operated by its broker support team and the mutual said the service is ‘designed to improve our service by offering brokers more choice around how they can get in touch with us.’
The channel will be open from nine to five, from Monday to Friday and from nine to twelve on Saturday morning.
At the end of February, Skipton agreed a merger with Holmesdale Building Society set to complete on 1 October this year.
Holmesdale Building Society said the need to merge had been driven by the competitive mortgage market and that its members would likely see improved borrowing rates as a result.
Victoria Hartley is contributing editor at Mortgage Solutions, Specialist Lending Solutions, Your Money and Your Mortgage at London-based publishing company AE3 Media.
She has an MA in Radio from Goldsmiths after gaining a 2:1 in a Comparative American Studies BA at Warwick University. She also holds a TEFL qualification and taught overseas in Mexico and Japan from 1994 to 1997.
Her role includes editorial oversight of the news, analysis and features, event content management and strategic and editorial consultancy for the AE3 Media group. She is an experienced video, broadcast and live-event host and regularly chairs web and podcast debates and interviews.
Multiple award nominations have resulted in two wins: Santander Media Awards, trade journalist of the year and Headlinemoney Awards, mortgage journalist of the year (B2B). Here is one of the award-winning pieces: https://www.mortgagesolutions.co.uk/news/2011/07/21/exclusive-tale-bailey-fraud-witness/
Previous roles include editorships of Mortgage Solutions, consumer title What Mortgage and trade title Credit Today as well as a stint freelancing for a variety of outlets including The Guardian and Which? Money.
