Tag Result: complaints
Almost 95,000 home finance complaints to FCA in H2 2023
Complaints about home finance to the Financial Conduct Authority (FCA) came to 94,844 in t...
The importance of online reviews – Rushton
It’s February. It’s dark, cold and often wet outside, and so this weekend, I started t...
Financial Ombudsman Service predicts nearly 200,000 consumer complaints in 2024/5
The Financial Ombudsman Service (FOS) is predicting more than 181,000 consumer complaints ...
Navigating complaints in a Consumer Duty world – Clifford
Not much more than six months after the introduction of the Consumer Duty rules, you might...
Over 5,000 new mortgage and home finance complaints received in H1 2023 – FOS
The Financial Ombudsman Service (FOS) received 5,002 complaints about new mortgage and hom...
Insurance complaints rise to five-year high – FOS
Customer complaints about buildings and other types of insurance received by the ombudsman...
A new rate environment and the impossibility of advising in hindsight – Clifford
Rates are naturally a constant source of debate in the mortgage industry but, perhaps now ...
FCA reports 19 per cent fall in ARs and confirms follow-up into lifetime mortgage advice
The number of appointed representatives (ARs) has fallen by 19 per cent to around 35,000 d...
Top 10 most read mortgage broker stories this week – 21/04/2023
A warning from a complaints management firm that it was receiving more broker enquiries ab...
FOS to trial ‘proactively settled’ resolution for complaints
The Financial Ombudsman Service (FOS) will temporarily introduce a “proactively settledâ...