Consumer
Just over 50 mortgage advisers have signed a disgruntled letter to Abbey's Miguel Sard, flagging "severe misuse of its fast track audit process" after a broker has been banned from using fast track and left unpaid for the case.
Consumers' spending power continued to deteriorate in March, falling by 1.1% on a year earlier after inflation, its lowest level since February 2011, research from Lloyds TSB has found.
The head of the European Mortgage Federation (EMF) has said that consumer protection cannot be the priority of the European Commission’s proposed mortgage directive, saying it must focus on regulating banks.
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The Financial Services Authority (FSA) and the Office of Fair Trading (OFT) are consulting on guidance on product development for payment protection products.
Lettings agent and property services group Countrywide has opened its 100th lettings office in 14 months, taking the total number of lettings offices to over 330 as part of a plan to increase focus on buy-to-let investors.
Speaking at the Mortgage Solutions Surveyor's Breakfast Briefing, RICS residential director David Dalby said lenders should pay for their own valuations and that it was a "mistake" that buyers have ended up paying for lenders' risk assessment.
New research on how information is most easily understood has revealed the insurance industry lags behind others in presenting information simply.
In his Mortgage Solutions blog, Connells mortgage services director Ross Bowen argued that protection covers more than just borrowers, helping lenders and brokers too.
Defaqto has warned that the public should not be turned off protection products following the fall out of the payment protection insurance (PPI) mis-selling scandal.
The latest Mortgage Solutions poll has revealed 45% of intermediaries believe they will increase their turnover in the next six months.
Royal Bank of Scotland, 83% owned by the taxpayer, is banning basic bank account customers from using rival bank's ATMs because it said it can't recoup its costs.
Irish economists have warned that it could be years before the mortgage market recovers to levels seen before the recession.
Banks are only making minor improvements in their handling of complaints, according to a study by research firm ConsumerIntelligence.com.
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It's not all doom and gloom out there in the mortgage industry, so click here for a dose of cheer.
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