How many advisers and broker firms do you cover in your role?
I manage around 30 key broker firms across Central London.
How do you successfully organise and deal with business on a daily basis?
Good diary management means I’ve got enough time to stay in contact with my accounts face-to-face, as well as being on hand remotely whenever they need support.
What issues come up time and time again?
“Is that all you need from me?” Brokers are often pleasantly surprised by our quick turnaround times.
What do you wish brokers understood about your job?
That we’re happy when brokers are happy.
What do you think is the most important attribute of a good BDM?
Knowing your company inside and out and having a good breadth of knowledge on the wider market goes without saying. Over and above this, always deliver what you say you will and most importantly, return phone calls straight away. Its simple, but it pays dividends when a broker knows they can rely on you.
When you’re unavailable to be contacted by telephone, what’s the second-best way for brokers to get in touch?
Email me or get in touch with our broker helpdesk team. I am also fortunate to have an amazing business development consultant, Frankie, who is an absolute whizz supporting both on the phone and on email.
If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?
I’d make all lenders review how many customers were on their SVR and then support them to find a better suited deal.
What was your motivation for choosing business development as a career?
It feels like an age ago, but I do remember wanting to get out-and-about and meet brokers. I saw the crucial role that BDMs play and wanted to be able to make a real difference to brokers and their business.
How do you establish and maintain a good relationship with brokers?
For me, it’s all about knowing what makes them tick and understanding their business. Then as a BDM it’s up to you to prove to them that you’ve got what it takes. That means going the extra mile whenever you can. Having been in the industry a long time, it’s often like being part of a massive extended family.
And how do you establish and maintain good relationships internally?
In order to join the bank as a colleague you’ve got to show that the customer is at the very heart of everything you do. That means, although we may work as different departments, everyone’s focus is ultimately on the customer and ensuring that they have the very best experience.
What’s the strangest question you’ve ever been asked?
I can’t tell you the number of times people have questioned my surname.
Do you enjoy your job?
I feel pretty lucky to say this, but I absolutely love my job and I love being part of Metro Bank.
And finally, what did you want to be growing up?
Taller. In close second, an astronaut.
For a bit of extra fun, watch David Horsman’s appearance with Kim Wilde a little the ‘worse for wear’ on a London commuter train way, way back in 2012 in yet another Mortgage Solutions exclusive. Enjoy…