What locations and how many advisers and broker firms do you cover in your role?
I cover the south coast and postcode areas BN, PO and SO. In my patch there are more than 900 brokers registered with us in more than 340 firms.
How do you establish and maintain a good relationship with brokers?
Contact is essential in my role. Ensuring the brokers know that whether they pick up the phone or send me an email, they will get a quick response.
What skill is most valuable in doing your job?
Being a ‘normal’ person. I am there to help brokers and to make their job easier. I have been a broker myself, so appreciate the challenges they face on a day-to-day basis. But having a laugh and not taking things to heart always helps.
What personal skill would you most like to improve on?
I can be impatient. If I set myself a goal, I want to achieve it tomorrow. This isn’t always realistic.
What’s the best bit of career-related advice you’ve ever been given?
The amount of effort you put in will reflect in your results.
What is the most memorable property deal you’ve been involved in?
A few years ago I had a case which was going to go to a specialist lender due to a blip in the client’s credit history. They had really improved their financial situation and the blip was due to naivety at a younger age. We agreed the case outside of policy and saved the client a huge amount of money per month.
If you were head of the FCA for the day, what would you change about regulation in the mortgage industry?
I would set rules for product sourcing so everyone is singing off the same hymn sheet, whether that be true cost, initial rate or so on.
What was your motivation for choosing business development as a career?
It sounds like a cliché but I really enjoyed broking and being able to help customers get into their own home or save them money. My role as a BDM enables me to help more customers by supporting the brokers.
If you could do any other job in the property sector, what would it be and why?
I have always found conveyancing interesting, but the variety, travel and sheer volume of people I get to meet in my current role means I think I’d get itchy feet in a 9-5 office-based position.
What did you want to be growing up?
I wanted to be cabin crew, until I developed a slight fear of flying, so decided I wouldn’t be the best person for the job.
If you could have one superpower, what would it be?
Time travel. It would be great to go back a relive some of my best memories. I wouldn’t want to go into the future as that would spoil the fun of the unknown.
And finally, what’s the strangest question you’ve ever been asked?
“Are your eyes real?” A lot of people think I wear contact lenses.