Award
The British Specialist Lending Awards 2026
The British Specialist Lending Awards recognise the extraordinary accomplishments of the Specialist Lending sector’s most worthy individuals who raise the bar and challenge others to follow.
We recognise individual excellence, not companies.
It is the people who raise standards, drive change, innovate, collaborate, and facilitate positive change in the Specialist market.
Our Award winners are mortgage advisers, lender employees, business leaders and innovators, all who have demonstrated an improvement to their own businesses, but also the wider market.
Voting for The British Specialist Lending Awards closes at 00:00 on the 21st February.
The judging day will take place on Thursday 19th March 2026.
For table sales or sponsorship opportunities please contact andrew.morris@ae3media.co.uk.
Hilton London Bankside
The British Specialist Lending Award winners are nominated by people from across the spectrum of the UK mortgage industry. The winners were selected using a transparent, robust, three-tier process designed to make selection as fair and independent as possible.
THE PROCESS
The first stage of the process is an invitation to the industry to nominate the individuals deemed worthy of recognition for their achievements over the last 12 months (please note that all nominations received from members of the public, including customers, will not be counted).
Once the first phase of the process is closed a shortlist is drawn up in each category based on the number and spread of nominations for a particular individual. A weighting system is applied to the overall number of nominations cast to ensure greater emphasis is placed on the relevant nominations cast from outside each nominee’s own business. Please note that there is a cap of
5 nominations received from within each nominee’s business.
Those nominees that make the shortlist of three in each category are then asked to submit a supporting testimonial based on the following questions:
QUESTION ONE
What key achievements have you delivered in the last 12 months?
This can include evidence of contribution to positive customer outcomes. This may include, but not be restricted to, new initiatives they have delivered in the last 12 months which have improved service levels, internal processes, or customer outcomes. It also includes any positive contributions they have made to the prosperity of the wider market beyond their own business performance.
QUESTION TWO
What evidence do you have to indicate successful business performance over the last 12 months?
This could be measured in growth in transaction volumes and/or profit versus the previous year. It could also, depending on the relevance of the category, include further performance indicators
such as an increase in positive feedback from either clients or lenders that demonstrates both the right customer outcomes and improved business partner relations, or an increase in business
won by recommendation, or increasing net promoter scores or reducing customer complaints. It could also evidence the delivery of any change and innovation that has had a positive effect on the
business beyond just financial results.
QUESTION THREE
Why should you win the award?
Nominees are invited to tell us in their own words about their achievements and why they think they should win.
A respected industry panel is used for the next stage of the process.
The judges are handpicked for their experience and knowledge of the market and are a representative sample of providers, distributors and supporting services who can give a reasoned and balanced view on each of the candidates on the shortlists.
Those on the shortlist in each category are invited to attend a 15-minute interview. The judges will use their market knowledge, the details from the submitted testimonials and the strength of the interview to determine the winners.
12.15 Drinks reception
13.00 Welcome address
13.05 Lunch is served
14.30 Entertainment
15.00 Awards ceremony
15.45 Post-awards cash bar
17.00 Awards close
*Subject to change
Broker
Rising Star – Distributor sponsored by Kensington Mortgages
The category is open to employees of businesses that distribute products in the Specialist market, including, but not limited to, complex buy to let, bridging, complex credit, commercial finance and second charge markets.
This could include employees of:
Adviser firms.
Packagers.
Mortgage clubs.
Specialist mortgage desks.
Distributors of other mortgage related products.
Nominees should have up to three years’ total experience in the intermediated mortgage market as of January 2026 (not up to 3 years in a new role, having had previous experience in the intermediated mortgage market-whether in the specialist or mainstream markets).
The award is aimed at those individuals who have made exceptional progress in their respective businesses in the last 12 months. They will have demonstrated first class results, attitude and ambition and have ample evidence that they have consistently overachieved and have taken on further responsibility within the business.
All candidates in the following broker categories must demonstrate that a minimum of 50% of their role involves advising in front of clients
Complex Buy-to-Let
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of the complex buy-to-let market requirements such as Ltd Co, HMO, portfolio landlords and have demonstrated they are working in the best interest of their clients.
Commercial Finance sponsored by Interbay
This includes the following finance options:
Commercial Owner Occupied or Investment mortgages
Semi-Commercial
Development finance
Asset Finance
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of the residential development and real estate finance markets and have demonstrated they are working in the best interest of their clients.
Second Charge
This award is aimed at those brokers who focus on second charge advice. The winner will have excellent relationships with second charge lenders, a deep understanding of product niches and a proven track record in delivering the most appropriate advice to their customers.
Bridging and Short-Term Finance
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of the bridging finance market and have demonstrated they are working in the best interest of their clients.
Complex Income sponsored by Vida Homeloans
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of product criteria and solutions to help customers who have complex incomes.
This includes:
Self-employed
Contractors
Business Owners
Gig Workers
Professional investors
Overseas clients
Bridging and Short-Term Finance sponsored by Market Financial Solutions
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of the bridging finance market and have demonstrated they are working in the best interest of their clients.
Adverse Credit sponsored by Quantum Mortgages
The award will go to the adviser who has delivered a consistent level of quality business to lenders over the last 12 months. They will have strong relationships with lenders, a good understanding of product criteria and solutions to help customers who have suffered a previous credit problem and have demonstrated they are working in the best interest of their clients.
This includes:
Adverse Credit
Defaults
Arrears
Missed payments
CCJs
Debt management plans
Bankruptcy proceedings
Administrator sponsored by Pepper Money
This category is open to individuals in an administrator role at an adviser or packager firm whose main job function is to process specialist mortgage applications for their firm. This category is not applicable to individuals who are involved in the advice process. The successful candidate will show consistently high-quality case submission, getting it right first time to a broad spectrum of lenders. They will demonstrate a high level of product and criteria knowledge and act with confidence and authority in their dealings with lenders, their adviser colleagues and customers. They will consistently exceed all regulatory and fraud prevention obligations.
Lender
Rising Star – Product Provider
The category is open to employees of mortgage lenders, general insurance and protection providers, legal services providers, and surveyors who operate in the specialist lending arena.
Nominees should have up to three years’ total experience in the intermediated mortgage market as of January 2026 (not up to 3 years in a new role, having had previous experience in the intermediated mortgage market-whether in the specialist or mainstream markets).
The award is aimed at those individuals who have made exceptional progress in their respective businesses in the last 12 months. They will have demonstrated first class results, attitude and ambition and have ample evidence that they have consistently overachieved and have taken on further responsibility within the business.
Underwriter
This award category is open to anyone in this discipline at director, officer or manager level.
The nominee will have delivered strong initiatives in the last year to improve the quality of business, overall performance and/or controls within their provider which demonstrates that they are exceptional in their position. They would be able to demonstrate a clear visible impact that their initiatives have had on the business.
Business Development sponsored by e.surv Chartered Surveyors
The award will be given to the individual responsible for business development in a telephony or face to face capacity. This individual will always go the extra mile for their brokers. Someone who is always available, knows their products inside out and offers support and suggestions to the distribution channels they serve. They will take ownership of the relationships, ensuring that they consistently achieve positive results for the intermediary and their business.
Head of Sales
This award category is open to anyone who manages a sales force that successfully delivers core and cross-sales targets (this will include people with the following job titles – Commercial Director, Head of Sales or Sales Director). As an inspiring leader, the nominee will have exceptional leadership and communication skills to inspire a sales team to perform at their highest level, exceeding lending targets, developing deeper relationships with distribution partners and delivering support and value to create a smoother transaction process which ultimately benefits the customer.
Head of National Accounts
The nominee will design and implement the national account strategy with key distribution partners (this will include people with the following job titles – Head of National Accounts, Head of Key Accounts or Head of Networks or Clubs). They will show an extensive understanding of different intermediary business models and show that they can deliver value to each of these relationships. They should have the ability to act strategically, demonstrate outstanding leadership skills and ensure that internal company functions give the highest level of customer service to the national account partners.
Business Leader
Development & Innovation Advocate
This includes, but is not limited to,
Technology
Product design,
Training and development,
Customer contact strategies,
Business efficiency.
Nominees will have demonstrated that they are bringing new thinking and development to any aspect of the process within the specialist mortgage market. The successful person will have made a proven positive impact on their own business in the last 12 months, while delivering change that could potentially have positive implications for the wider market.
Specialist Distribution sponsored by Together
This award category will be applicable to those individuals that have demonstrated an exceptional commitment to the specialist arena. They will be able to demonstrate their depth of lender and broker relations and an entrepreneurial spirit which has seen their business adapt to the challenges of the changing specialist landscape.
Surveyor
Nominees will embody the ethos of their firm; delivering a consistently high-quality offering, accurate reports and quick & efficient service.
Conveyancer
Nominees will have demonstrated an innovative approach to specific sector challenges, while pushing for a speedy and faultless service to clients.
Bridging Lender
The successful nominee will be someone who has successfully managed their business in the last 12 months, who understands the needs of both brokers and lenders and delivers a proposition that adds value to both parties.
Commercial Finance Lender
For leaders of a business offering Commercial Owner Occupied or Investment mortgages, Semi-Commercial finance, Development finance or Asset Finance. The award is for a standout individual who provides leadership and authority.
They will have overseen growth in their business in the last 12 months and shown a willingness to work with all parties to sustain and evolve the marketplace.
Complex Buy-to-Let Lender sponsored by Phoebus Software
Lenders must provide specialist solutions to complex customer requirements i.e. Ltd Co, HMO and portfolio landlords. The award is for a standout individual who provides leadership and authority. They will have overseen growth in their business in the last 12 months and shown a willingness to work with all parties to sustain and evolve the marketplace.
Second Charge Lender
The award is for a standout individual who provides leadership and authority. They will have overseen growth in their business in the last 12 months and shown a willingness to work with all parties to sustain and evolve the marketplace.
Bridging Lender
The successful nominee will be someone who has successfully managed their business in the last 12 months, who understands the needs of both brokers and lenders and delivers a proposition that adds value to both parties.
Complex Income Lender
The successful nominee will be someone who has shown exceptional leadership and will have successfully managed their business in the last 12 months. They will understand the needs of brokers, and critically the consumer, and will deliver a proposition that adds value to both parties. They would have captured the demand of the sector and raised the profile of the solutions available to the adviser market to help customers who have complex incomes.
This includes:
Self-employed
Contractors
Business Owners
Gig Workers
Professional investors
Adverse Credit Lender sponsored by The Brightstar Group
The successful nominee will be someone who has shown exceptional leadership and will have successfully managed their business in the last 12 months. They will understand the needs of brokers, and critically the consumer, and will deliver a proposition that adds value to both parties. They would have captured the demand of the sector and raised the profile of the solutions available to the adviser market. This category focuses on lending to customers in the following circumstances:
Adverse Credit
Defaults
Arrears
Missed payments
CCJs
Debt management plans
Bankruptcy proceedings
Broker
Broker: Administrator supported by Pepper Money
Harriet King, Propp
Matthew Ralph, Kerr & Watson
Emily Williams, Dynamo
Broker: Adverse Credit supported by Quantum Mortgages
Collette Campbell, Greenshoots Financial
Troy Mallard, Mallard Mortgages
Sarah Tinkler, Oak Mortgages
Broker: Bridging & Short-Term Finance
Chris Britto, Bridgemore Capital
Matthew Reeves, Propp
Neal Telford, Capital B Property Finance
Broker: Commercial Finance supported by Interbay
Daniel O’Neil, SPF Private Clients
James Oldham, Positive Lending
George Sanford, VIBE Specialist Finance
Broker: Complex Buy-To-Let
Ashley Morley, Compare the Mortgage
Qais Safi, Dynamo
Abigail Webster, Propp
Broker: Complex Income supported by Vida Homeloans
Kate Fuller, Mortgage Advice Bureau
Sarah Grace, Sarah Grace Mortgages
David Hamblett, New Wave Financial Services
Broker: Rising Star – Distributor supported by Kensington Mortgages
Paige Dumpleton, Clifton Specialist Finance
Rhys Walmsley, VIBE Specialist Finance
Macie Walters, Capital B Property Finance
Broker: Second Charge
Nicola Hardy, Specialist 1st
Erin Hine, Propp
Declan Thomas, Positive Lending
Business Leader
Business Leader: Adverse Credit Lender supported by The Brightstar Group
Paul Adams, Pepper Money
Louise Apollonio, Shawbrook Retail Mortgages (TML & Bluestone)
Vicky Birkby, Vida Homeloans
Business Leader: Bridging Lender
Joshua Elash, MT Finance
Tanya Elmaz, Together
Alan Kimber, OSB Group
Business Leader: Commercial Finance Lender
Marc Callaghan, OSB Group
Tanya Elmaz, Together
Tom Renwick, Atom Bank
Business Leader: Complex Buy-To-Let Lender supported by Phoebus Software
Elise Coole, Keystone Property Finance
Nicola Goldie, Aldermore
Darrell Walker, CHL Mortgages
Business Leader: Complex Income Lender
Jane Atkins, Kensington Mortgages
Tony Hall, Saffron Building Society
Charles Morley, Metro Bank
Business Leader: Conveyancer
Matthew Elash, Ackroyd Legal
Carol Nuttall, Adlington Law
Kevin Tunnicliffe, Sort Group
Business Leader: Development & Innovation Advocate
Nicola Firth, Knowledge Bank
Kim McGinley, VIBE Finance
Stuart Powell, Guru Growth Solutions
Business Leader: Second Charge Lender
Marie Grundy, West One
Ryan McGrath, Pepper Money
Buster Tolfree, United Trust Bank
Business Leader: Specialist Distribution supported by Together
Michael Craig, Brilliant Solutions
John Cupis, Dynamo
Peter Williams, Propp
Business Leader: Surveyor
David Ellison, Pinnacle Surveyors
Steve Goodall, e.surv Chartered Surveyors
Andrew Murdoch, VAS
Lender
Lender: Business Development supported by e.surv Chartered Surveyors
Jack Gerasimov, Foundation
Andy Neo, Together
Robert Newman, Metro Bank
Lender: Head of National Accounts
Rob Barnard, Pepper Money
Emily Hollands, OSB Group
Sally Wright, Paragon Bank
Lender: Head of Sales
Ryan Brailsford, Pepper Money
Grant Hendry, Foundation
Joanne Hollins, Metro Bank
Lender: Rising Star – Product Provider supported by MIMHC
Freddie Atkinson, Together
Charlotte Harriss-Orr, Avamore Capital
Alex Taylor, MT Finance
Lender: Underwriter
Liberty Maloney, Together
Michael Maynard, Paragon Bank
Hayley Roberts, Foundation
Sales director, Pepper Money
Paul Adams is the sales director at Pepper Money, with responsibility for leading the lender’s first charge sales and distribution strategy working exclusively with brokers and intermediaries.
He joined Pepper from Santander for Intermediaries, where he worked for nearly 10 years, becoming the lender’s head of intermediary distribution. Prior to HSBC, Paul worked at GMAC-RFC, where he was head of product and strategic insights.
Commercial director - mortgages, Paragon Bank
Mortgage club director, Next Intelligence
Cat Armstrong is Mortgage Club Director at Next Intelligence. She has worked in the mortgage industry for over 20 years in various roles including as a broker, a business development manager and an underwriter. As part of the senior management team of Next Intelligence and Dynamo she is responsible for managing the day-to-day running of Next Intelligence and the marketing and events departments within both the club and wider Dynamo business.
Mortgage services operations director, Connells Group
Director of bridging, MT Finance
Director, Connect Mortgages
Group sales director, Crystal Specialist Finance
With over 30 years in financial services, Jason has played a major role in Crystal’s award-winning growth since joining in 2020. He is also a passionate advocate for wellbeing across the mortgage sector through his work with MIMHC.
Jason began his career as a financial adviser in 1991 before moving into senior leadership roles. At Platform Home Loans, he led the sales division through the 2008 financial crisis, strengthening credit risk management and helping return the business to profitability. He later joined Uinsure as director of sales, where he helped the fintech insurer become an award-winning market leader and grow its general insurance market share to 35%.
Today, Jason is recognised as a respected industry voice, combining commercial expertise with a strong commitment to mental health and positive cultural change.
Head of commercial lending, OSB Group
Head of national accounts, Kensington Mortgages
Chief executive, AMI
Stephanie joined the Association of Mortgage Intermediaries (AMI) as chief executive in February 2025, having held previous roles within key distributors spanning 27 years.
Most recently, she was group partnerships & propositions director at Sesame Bankhall Group and previously director of mortgages at specialist distributor Positive Lending, and head of mortgages & insurance at Mortgage Intelligence.
Throughout her career working across the intermediary sector, Stephanie has been a passionate promoter of the need for, and value of, advice.
Sales director, Knowledge Bank
CEO, Black Book Finance
At the age of 19, Michael became founder & CEO at Enterprise Group, a specialist finance packager which, over the next 19 years, grew to become one of the UK’s largest distributors of mortgages and loans. In April 2007, Enterprise was ranked the UK’s 31st fastest growing private company (Sunday Times ‘Fast Track 100), and in that same year Enterprise secured £8.5m in private equity investment. Michael was voted a ‘Business Leader of the Year’ at the British Mortgage Awards in 2008. Following the credit crunch, Michael stepped away from the finance industry for several years, as an investor in various sectors and then launching a new e-cigarette brand called VAPESTICK, that went on to become one of Europe’s leading brands, until the sale of that business to a US public company in 2014. In 2016, Michael returned to the finance industry with the launch of Black Book Finance, a finance advisory, master broker and distributor, covering all types of BTL, HMO, bridging, residential, commercial, development, mezzanine & business finance.
Head of sales, Positive Lending
David Coleman is head of sales at Positive Lending, responsible for strategically managing key accounts and supporting network partner relationships.
He leads the development and implementation of comprehensive training programmes, ranging from foundational to advanced levels, ensuring intermediaries are equipped with the knowledge and skills to excel.
David collaborates closely with lenders and key decision-makers to identify and capitalise on opportunities for market share growth, leveraging his expertise to drive mutually beneficial partnerships.
He oversees Positive Lending’s field-based sales team, providing leadership and guidance to deliver impactful face-to-face and virtual meetings, enhancing intermediary engagement and driving business success.
National account manager, Mortgage Brain
Managing director, Keystone Property Finance
Chief commercial officer, Fleet Mortgages
Steve has over 30 years’ experience in financial services, having started out as a mortgage broker in the early 1990’s.
He was Head of Commercial Development with Sesame Bankhall Group for 8 years, prior to joining Hodge Lifetime as Business Development Director in 2016.
In 2019 Steve joined Fleet Mortgages as Distribution Director, and was promoted to Chief Commercial Officer in January 2021.
Managing director, Brilliant Solutions
Chief commercial officer, Quantum Mortgages
Since joining Quantum Mortgages as key account manager in 2022, Harsha Dahyea has been instrumental in shaping its intermediary-only model.
Her swift progression from national sales manager to head of sales, and now chief commercial officer, highlights her leadership and influence.
Dahyea brings extensive experience from senior roles at Bluestone Mortgages, Metro Bank and State Bank of India, where she developed innovative mortgage propositions and built high-performing sales teams.
Her dedication and expertise have been recognised with multiple BDM of the Year awards between 2018 and 2020, underscoring her reputation as a standout leader in the specialist mortgage market.
Managing director, The Lending Channel
Alistair joined the Clydesdale Bank in 1982 and has spent over 40 years in the banking and finance sector – 27 of these as a broker.
He co-founded The Lending Channel in 2010 with his wife Elaine and brother Murray, with the business now firmly established as the best-known property finance broker in Scotland. It operates across the UK in both regulated and non-regulated markets covering all types of property and business finance.
Operations Director, The Loan Partnership
Originally joining The Loan Partnership (TLP) team in 2018 as head of bridging and commercial finance, CeMAP-qualified operations manager Sarah has proven to be a linchpin to TLP’s success.
Her outstanding communication and negotiation skills, combined with her extensive experience of working in the finance and FMCG industry, make her the ideal manager to develop and motivate the team.
Having previously worked as operations manager for global tech brand Just Eat as well as serving many years within financial brands such as First National Bank, GE and Link Lending, Sarah is no stranger to dealing with complex financial transactions and pressurised deadlines.
Taking it all in her stride and with a smile on her face, Sarah was promoted to operations manager in 2021 and has recently taken over the day-to-day operational running of the business as director of operations.
Head of strategic partnerships and growth, Aldermore
Nicola Goldie is an award-winning leader in financial services and head of strategic partnerships & growth at Aldermore. With deep expertise in the mortgage industry and a career spanning over two decades, Nicola has helped shape strategic growth, broker relationships, and inclusive culture across the sector.
She is the deputy chair of the Intermediary Mortgage Lenders Association (IMLA) and chair of Working in Mortgages, where she leads initiatives focused on talent development, industry collaboration, and driving positive change.
Named Women of the Year at Aldermore, Nicola is a passionate advocate for diversity, equity, and inclusion. She is known for her strategic vision, authentic leadership, and ability to build impactful partnerships that unlock growth and drive innovation in the mortgage space.
Managing Director, Mortgages
Director, 3mc
Doug joined 3mc in 2000 as part of the team heading up the intermediary sales and marketing distribution strategy. Before joining, he spent 12 years with the Britannia Building Society group, including working as a BDM for Verso throughout the North of England.
In 2003, Doug became the sales director at 3mc and in 2006, he became joint managing director, responsible for both sales and marketing and the operational functions within the business.
Head of business development / board member, Saffron Building Society
Senior Business Development Manager, Rockstead
Director of sales, Foundation Home Loans
Grant Hendry is the director of sales at Foundation, bringing over 20 years of experience across the specialist mortgage and intermediary market.
Before joining Foundation, his background includes positions at Santander, Nationwide, Metro Bank, Atom Bank and MortgageGym, building deep expertise in specialist finance and the broker market.
Known for his relationship‑driven approach and strong market insight, Grant leads Foundation’s sales strategy across the UK, focusing on strengthening broker partnerships and driving growth across specialist residential and buy-to-let lending.
Group head of distribution, OSB Group
Emily Hollands is group head of distribution at OSB Group. She leads a team of key relationship managers overseeing the corporate accounts, specialist distributors and key firms. She‘s also responsible for the high-net-worth client team and intermediary-focused retention team.
Emily joined OSB Group, originally OneSavings Bank, in 2016 as a national account manager before moving into the role of head of national accounts. She then became head of specialist finance in 2021 and, more recently, group head of distribution.
CEO, One Mortgage System
With a background of being a broker, packager and a lender, Dale co-founded OMS (One Mortgage System) in 2017. OMS is a multi-award-winning, all-encompassing CRM and loan origination platform for brokers, networks and lenders. Dale also sits on the industry contact group of the Association of Mortgage Intermediaries (AMI) and is a director/executive committee member of the Open Property Data Association (OPDA).
CEO, The Brightstar Group
Head of field sales, Retail Mortgage Brands, Shawbrook
Founder and managing director, Roma Finance
Mortgage technical manager & head of marketing, John Charcol
Nick Mendes is a mortgage expert and marketing leader with over 15 years of experience in residential mortgages, specialist lending and financial planning.
Since joining John Charcol in 2019, he has progressed through a range of roles – from senior specialist adviser to mortgage technical manager – and now serves as head of marketing.
In his current position, Nick leads the company’s marketing strategy, overseeing brand development, campaign execution, and media engagement.
Drawing on his background in both mortgage broking and PR, he focuses on delivering clear and impactful content and resources that give clients the tools to make informed decisions and feel confident throughout their property journey.
Nick is a respected industry commentator and serves as the resident mortgage expert for The i Paper, where he provides weekly advice through the “Ask the Mortgage Expert” column and other mortgage-related topics.
His insights are regularly featured in leading publications such as The Times, Financial Times, Daily Mail, and others – reinforcing his reputation as a trusted voice in the mortgage and property market.
Proposition and marketing Director, United Trust Bank
Director of mortgage distribution, Metro Bank
Group distribution director, Chetwood Bank
Director, Oak Mortgages Ltd
Director of networks and clubs, Together
Nick joined Together to help bring its proposition to life for advisers, bringing with him 25 years of industry experience, from risk control and governance to business development and leading intermediary sales teams.
Sharing Together’s customer-centric values, Nick’s passion for the specialist lending industry lies in being able to help customers who are overlooked, to realise their dreams of owning a property.
Chief sales and marketing officer, Phoebus
Director of mortgages, UK Finance
Charles has over 30 years’ financial services experience and joined UK Finance in August 2020. As director of mortgages, he has overall responsibility for delivering the mortgage policy work of UK Finance.
Prior to joining UK Finance, Charles was chief risk officer at The Nottingham Building Society, a director in the Regulatory Financial Services Practice at Grant Thornton. He also spent 11 years at the FCA, where he was head of department for the mortgage sector.
In addition to his role at UK Finance, Charles is a non-executive director at Stonebridge Mortgage Solutions and Loughborough Building Society.
Director, The Buy to Let Broker
Sales and distribution director, Landbay
Connect for Intermediaries
Liz Syms is the chief executive officer and founder of Connect Mortgages and Connect for Intermediaries, bringing over 25 years of expertise in mortgage and financial advice.
Liz leads a dynamic team of more than 60 staff, specialising particularly in complex and specialist mortgages. In 2012, Liz established an award-winning specialist mortgage network, now supporting over 350 advisers operating across mainstream and specialist markets, including complex buy-to-let, commercial, bridging, and development finance.
Passionate about innovation, Liz champions technology and AI advancements to streamline mortgage processes and enhance adviser productivity. She dedicates significant time to developing and delivering training content, emphasising technology-driven solutions from the adviser’s viewpoint. Additionally, Liz serves as chair of the Society of Mortgage Professionals and as a board adviser for the Financial Intermediary and Broker Association (FIBA).
She authored the buy-to-let module of the LIBF accreditation “The Certified Practitioner in Specialist Property Finance” and collaborated with FIBA and LIBF to introduce this qualification to the specialist market.
Strategic consultant, FIBA
Managing director, Hampshire Trust Bank
Managing director and founder, Aria Finance
Broker: Rising Star – Distributor
Billie Cox, Sirius Finance
Lender: Rising Star – Product Provider supported by MIMHC
Ellen Close, Metro Bank
Broker: Administrator supported by Pepper Money
Maisy Stephens, Sirius Finance
Lender: Underwriter
Ashley Boorman, Keystone Property Finance
Broker: Complex Buy-To-Let supported by Foundation Home Loans
David Horn, Dynamo
Business Leader: Complex Buy-To-Let Lender supported by Target Group
Jason Neale, Quantum Mortgages
Business Leader: Development & Innovation Advocate
Nicola Firth, Knowledge Bank
Lender: Business Development
Richard Pugh, Pepper Money
Broker: Commercial Finance supported by Interbay
James Oldham, Positive Lending
Business Leader: Commercial Finance Lender supported by VAS
Marc Callaghan, OSB Group
Lender: Head of National Accounts supported by One Mortgage System
Sally Wright, Paragon Bank
Broker: Second Charge
Rachael Peach, Dynamo
Business Leader: Surveyor
David Ellison, Pinnacle Surveyors
Broker: Bridging & Short-Term Finance supported by Market Financial Solutions
Narinder Gill, Coreco
Business Leader: Business Leader: Bridging Lender supported by Clever Lending
Raphael Benggio, MT Finance
Business Leader: Second Charge Lender
Ryan McGrath, Pepper Money
Business Leader: Specialist Distribution supported by Together
Michael Craig, Brilliant Solutions
Business Leader: Conveyancer supported by Molo Finance
Kevin Tunnicliffe, Sort Group
Broker: Complex Income supported by Aldermore
Simon Ward, SPF Private Clients
Business Leader: Complex Income Lender
Charles Morley, Metro Bank
Lender: Head of Sales supported by Mortgage Brain
Caroline Mirakian, United Trust Bank
Broker: Adverse Credit
Stephanie Seddon, Right Choice Mortgages
Business Leader: Adverse Credit Lender supported by The Brightstar Group
Simon Cockerill, OSB Group
The Brightstar Group
Website
The Brightstar Group comprises Brightstar Financial, Sirius Finance, Solstar Insurance, and The School Fees Company.
Brightstar Financial is the UK’s leading specialist lending distributor, helping brokers grow their businesses by providing the knowledge, expertise and resources needed to diversify into new lending areas. This includes specialist residential, complex buy-to-let, secured loans, commercial finance, and bridging and development finance.
Sirius Finance, launched in 2018, has grown rapidly to become one of the most recognised brands in the property finance sector, operating from its London offices. Sirius provides a client-facing specialist property debt advisory service across commercial, investment, development, and residential transactions.
Solstar Insurance recognises that every individual, family, and business has unique insurance and protection needs. It delivers personalised solutions that provide peace of mind and long-term financial security.
The School Fees Company supports parents in managing the rising cost of private education through practical and innovative financial solutions, from advance fee planning to unlocking property equity.
The Brightstar Group has won more than 145 national awards, including The Sunday Times Best Small Company to Work For in 2019 and 2020, and Investors in People Gold accreditation.
e.surv Chartered Surveyors
Website
e.surv Chartered Surveyors is a leading UK provider of residential property surveying, valuation and risk services, with over 35 years of experience.
Working with many of the UK’s major mortgage lenders and offering a full range of RICS‑accredited survey reports, e.surv helps homebuyers make informed decisions.
With a nationwide network of more than 600 RICS‑registered surveyors and a continued focus on innovation, e.surv completes a valuation approximately every 25 seconds.
Part of LSL Property Services, e.surv is committed to delivering accurate, timely and trusted property advice. Its nationwide reach and long‑standing, award‑winning expertise ensure it meets the needs of customers in a fast‑changing UK property market.
Interbay
Website
As experts in delivering bespoke broker solutions, InterBay specialises in commercial, semi-commercial, buy-to-let and bridging.
It looks to say ‘yes’ to complex cases, using a wealth of knowledge and an experienced manual underwriting team to find the right solutions for you.
Underwriters work together with other in-house teams – including national specialist finance account managers, real estate and completions – to build long-lasting relationships with brokers and partner with them on their high-value, challenging cases.
InterBay, along with Precise and Rely, is a specialist lending brand of OSB GROUP PLC.
Kensington Mortgages
Website
Kensington, a subsidiary of Barclays Bank UK, has over 30 years’ experience of providing and servicing specialist mortgages and is the UK’s leading residential specialist mortgage lender.
It serves fast-growing segments such as the self-employed, contract workers, multiple income applicants and those who have credit file complexities.
Pepper Money
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Pepper Money is a broad specialist lender. It exists to help people succeed. Championing individuality and looking for opportunities to say yes, rather than
reasons to say no.
It understands that brokers have a range of different needs, because their customers do, too. These clients may want to take the next step in their homeowning journey. Brokers want to help them, in the most efficient and profitable ways.
Pepper Money is here to help both parties fulfil their ambitions. By offering simple, inclusive products. By having a human approach to decision-making. By being easy to work with. And by providing specialist expertise that can be relied on. After all, when you keep an open mind and listen to people, everyone succeeds.
Phoebus Software
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Building societies, banks, specialist lenders and third-party servicers use Phoebus to service over £120 billion of mortgage and savings assets in the UK and Ireland.
For over 30 years, Phoebus has been trusted to deliver automated servicing solutions to over 25 clients in the UK and Ireland. Its approach is to create a true working partnership with clients which drives measurable results and ROI.
The ability to service many different product types on the Phoebus servicing solution is recognised as a key strength. Multi-tenancy capability allows different brands to be serviced in accordance with different SLAs.
Phoebus manages even the most complex servicing needs and is widely recognised as the market’s most robust and accurate servicing platform. The Phoebus API ecosystem integrates customers to their accounts via mobile and web application and also integrates Phoebus with any internal or external applications required as part of an implementation.
If you’re seeking to digitise your operations and customer experience whilst driving impressive efficiencies through automation, Phoebus should be your partner of choice.
Quantum Mortgages
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Quantum Mortgages understands the world of specialist lending better than most. The senior leadership team has been working with intermediaries for virtually their entire careers. This deep understanding of the needs of landlords, property investors and intermediaries has led to the creation of a thoroughly unique proposition.
While many lenders continue to chase the technology dream of full automation, Quantum Mortgages remains focused on offering greater product choice, modern lending criteria, and the ability to listen to and understand individual circumstances.
After successfully disrupting the buy-to-let market, Quantum Mortgages expanded into bridging finance in 2025, delivering flexible and tailored solutions to meet the diverse needs of property investors.
In 2026, it is taking the next step by launching into the residential mortgage space. Its goal is to bring the same innovation, choice, and service-led approach to residential lending, continuing its mission to challenge the status quo and deliver products that truly work for brokers and their clients.
Vida Homeloans
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Virgin Money has 6.6m retail and business customers across the UK, bringing the best of the Virgin brand to make banking better and enable customers to achieve their financial goals.
As part of Nationwide Building Society since October 2024, Virgin Money is a purpose-led organisation offering a range of straightforward, award-winning products including current accounts, credit cards, savings, investments, mortgages, pensions, loans and more.
Rewarding customer experiences are delivered through its digital channels, branches, contact centres and relationship managers.
Through the Virgin Money Foundation and key partnerships, the bank also delivers positive change in society as part of its progressive sustainability and ESG agenda. An inclusive and ambitious culture encourages around 7,000 colleagues to work in a healthy, flexible, and digitally led environment. It is headquartered in Glasgow with major offices in Newcastle upon Tyne and London.