The Mortgage Administrator Online Event 2022 Programme

29th June 2022

09.00-09.30 What does the mortgage market hold for 2022 and beyond?

Tim and Jen will give an overview of the current macro-economic landscape and subsequent impacts on mortgage lending, with a focus on emerging trends and the future outlook for the UK’s property and mortgage markets.

Timothy Bannister, director, Rightmove Data Services
Jennet Siebrits
, head of research, CBRE
Moderated by Anna Sagar
, reporter, Mortgage Solutions

10.00-10.30 Delivering value in a digital world

Find out how to maximise your general insurance opportunities within this changing market, and why 2022 presents the biggest opportunity for advisers.
Uinsure’s Adviser Platform gives advisers the opportunity to outstrip the advantages of direct-to-consumer insurance and deliver greater value to consumers.

Stuwart Skett, business development manager, Uinsure
Katie Warren, business development manager, Uinsure

11.00-11.30 Getting mortgage processing right first time

This session’s focus is understanding lender requirements and improving efficiencies to get the submission process right from the onset. Alaistair and Martin will review common challenges that lead to delays, with the aim of deepening your understanding of the process and the lender/administrator relationship.

Alastair Maidment, team manager, Lloyds Banking Group
Martin Griffiths, senior credit analyst, Lloyds Banking Group

 12.00-12.30 Harnessing technology to increase efficiencies and improve the customer experience

Against the backdrop of a matured-pandemic market, juxtaposed with a changing socio-economy and the added impacts of volatility in the global economic landscape, consumer behaviour is rapidly changing.
Neil will consider technology, various consumer developments and explores what’s coming down the track and the criteria and tools to respond. He will also highlight the latest thinking, new products, and technology innovations.

Neil Wyatt, sales director, Mortgage Brain

13.00-13.30
Personal brand and evolving your roleProfessional personal development has been forced on us all during the pandemic from managing the unexpected to dealing with more complex situations in every day mortgage cases.

Be prepared to take on more, accept the training to help you do that and explore avenues to gain confidence for furthering your personal brand at work and fast-tracking your career trajectory

Paul Adams, sales director, Pepper Money

14.00-14.45 Fireside chat: A day in the life of a mortgage administrator

We are in a period of changing client requirements and evolving customer financial circumstances. Amy and Fran offer practical tips and guidance around effective communication, client contact strategies and developing a customer-centric internal culture that delivers impeccable end-to-end customer experience.

They will discuss mortgage administration as an entry point for a fulfilling career, the future of the sector and cultivating a greater sense of community amongst support and admin staff.

Amy Baptiste, administration manager, LDNfinance
Fran Bradshaw
, operations manager, The Buy to Let Broker

 

 

The Mortgage Administrator Online Event 2023 Programme

Wednesday 28th June 2023

09.00-09.30 What is the outlook for the mortgage market in 2023 and beyond?

Metro Bank will provide an overview of the current UK mortgage market, the significant opportunities that exist and the reasons why we should remain positive.

Charles Morley
, Director of Mortgage Distribution, Metro Bank
Chair: Anna Sagar, reporter, Mortgage Solutions

10.00-10.30 Getting it right first time

Kaylee Foley from The Mortgage Lender will present on supporting and helping to submit cases that get to offer as quickly as possible.  How the information supplied and the format it is supplied in can help.  She will also run through their system, and how working to our checklist items guide can support an application and help create positive outcomes for applicants.

Kaylee Foley, business development manager, The Mortgage Lender
Chair: Shekina Tuahene
, commercial editor,Mortgage Solutions

11.00-11.30 Protection processing…there must be a simpler way!

Do you feel like you spend too much time processing protection applications?
The days where you just want to pull out your hair going through different systems, calls to insurers and what feels like hours on hold submitting applications only for them to be declined!
In this session, Jayne from UnderwriteMe will show you how protection processing has been brought into the 21st century with the Protection Platform.

Jayne Kohl, key account manager, UnderWriteMe
Chair: Anna Sagar
, reporter, Mortgage Solutions

 12.00-12.30 Consumer Duty implementation

With the implementation of the Consumer Duty fast approaching this session will help you to understand your role in delivering the best consumer outcomes

Stacy Penn, senior policy adviser, AMI
Tony Crane
, founder, Crane Consulting
Chair: Shekina Tuahene, commercial editor, Mortgage Solutions
13.00-13.30 Mortgage fraud: good practice guidance

For as long as there have been banks and lenders, there have been fraudsters, and brokers/Administrators always need to be alert to the risks. This year in particular the affordability squeeze could prompt buyers to inflate their income. With a predicted fall in business volumes intermediaries continually need to complete their due diligence to protect your customers and your business.

Lenders are putting extra controls in place and looking carefully at their panels. Overall mortgage fraud application decline rates are very low, however, where they are declined, a high proportion is from first-time buyers. This session will explore the types of fraud lenders are seeing most of and the preventative steps that intermediaries can take to protect your business and customers by fighting fraud.

TBC
Chair: Anna Sagar, reporter, Mortgage Solutions

14.00-14.45 Boost your career and develop a personal brand

This session aims to provide insights into the behaviours that lead to success and ideas for engaging in activities that strengthen your knowledge, skills, and confidence for personal and professional development.Chair: ShekinaChair: Shekina Tuahene, commercial editor, Mortgage Solutions

 

Contact Us

For sponsorship queries
Sales & Technical Solutions Manager
For sponsorship queries
+44 (0)203 8153684
andrew.morris@ae3media.co.uk
For event queries
Event Assistant
For event queries
+447799 797408
luke.beisiegel@ae3media.co.uk
For sponsorship queries
Commercial Manager
For sponsorship queries
+44 (0)203 8153680
oonagh.sheehan@ae3media.co.uk
@oonagh44
For marketing queries
Marketing Manager
For marketing queries
+44 (0)20 3815 3683
lorraine.francisco@ae3media.co.uk
For sponsorship queries
+44 (0)203 8153684
andrew.morris@ae3media.co.uk
For event queries
+447799 797408
luke.beisiegel@ae3media.co.uk
For sponsorship queries
+44 (0)203 8153680
oonagh.sheehan@ae3media.co.uk
@oonagh44
For marketing queries
+44 (0)20 3815 3683
lorraine.francisco@ae3media.co.uk

You may also be interested in