Bristol & West (B&W) has announced a new club for mortgage advisers that frequently recommend the lender’s products, writes Paul Robertson. Called Advantage Club, it offers enhanced services for members.
Business proposed by members will receive priority and enhanced services, giving a faster turnaround of cases. Exclusive products will be available to members and procuration fees will be enhanced for certain business volumes.
Bob Perks, head of sales at B&W, said: ‘Procuration fees amount to around an extra five basis points. It is set so we do not feel it is sufficient to cloud people’s judgement about who to place business with. It is an extra reward for the extra service.’
Members also have access to a dedicated email and phone service. This promises all calls to be answered within 10 seconds as well as one point of contact.
Perks said: ‘If you have a query or a case to discuss with an underwriter, you only have one point of contact. They will sort it out and come back to you with an answer.’
The Advantage Club also provides marketing support to introducers to help with marketing campaigns.
Perks added: ‘As we are in a number of markets, there is every reason why someone should be able to find six cases over a quarter. We are encouraging advisers to use the lender for a wider range of reasons, such as service. The theory is to reward loyal introducers who support us on a regular basis.’
