Southern Pacific Mortgage Limited (SPML), has enhanced its service to packagers by introducing an automatic fax notification every time a condition stipulated on a mortgage offer has been satisfied.
This notification is triggered by the data being entered on SPML’s own computerised case tracking system. Packagers no longer have to remember to telephone SPML to enquire about the status of offer conditions.
Dean Taylor, marketing manager at SPML, said: ‘Whenever a conditional mortgage offer is issued, packagers and mortgage advisers are put under pressure by borrowers to make sure conditions are satisfied and to reach completion as soon as possible. The new fax notification system frees packagers from the task of regular phone follow-ups and helps to speed up case progress for them.’