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TMX sets record straight with clients

  • 17/06/2003
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Estate agency, tmx Spicehaart, has won an apology from Which? Magazine, after contracts it had made ...

Estate agency, tmx Spicehaart, has won an apology from Which? Magazine, after contracts it had made with clients were misrepresented in the magazine.

Tmx Spicehaart was aggrieved its subsidiary operations, Haart and Felicity J Lord had been highlighted in the magazine for the contracts made with clients.

Both companies were accused of using sole-agency agreements with hidden sole-selling rights clauses. Tmx said the information was out of date and the wording of the contracts had now been changed.

Paul Smith, chief executive of Tmx Spicehaart, said: ‘The article contains a many inaccuracies which have damaged our business… If they had given us the right of reply before publication and not resorted to subterfuge they would have realised our house is in order.’

In a statement, Which? said: ‘We said that Felicity J Lord (Hackney) and Haart (Streatham) were using contracts called sole-agency agreements but with hidden sole-selling rights clauses. We also said we were taking action with regard to unfair contract terms. TMX Home, the agents’ parent organisation, now tells us that the contract has been revised since our research and that these terms are no longer used.’


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