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Sesame reports surge in adviser complaints

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  • 14/09/2009
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Sesame has reported a 64% leap in adviser complaints about lender service and practices in Q1 2009 compared with the second half of 2008.

John Cupis, managing director of mortgages and general insurance at Sesame, said the difficulties mortgage intermediaries have faced in sourcing deals and placing business has been exacerbated as a result of poor service.

Cupis commented: “Deteriorating service from lenders and some of the practices being adopted are deeply concerning and this surge in complaints is clear evidence of the levels of adviser frustration prevalent in the market right now.”

He added mortgage advisers and their clients have been hit with underwriting delays and cases rejected with insufficient explanations from lenders. Dual pricing and access to deals have compounded the issues further.

He added: “We fully appreciate that the lenders who are open for business are being inundated with enquiries and business, but it is in their long-term interests to ensure that their brand is not tarnished as a result of shoddy service and poor practices.

 

 

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