The lender said that six months ago it had six underwriters and 12 support operations employees, which has increased by 12 and 24 respectively.
Charles Morley, head of sales at Kensington, said that it’s dedicated to supporting mortgage intermediaries and helping them grow their business.
“One way of doing this is by maintaining our focus on competitive pricing and innovative products that align to our principles of responsible, sustainable and intelligent lending.
“But we recognise that this approach must be accompanied with a commitment to service and have invested heavily in putting in place the right resource and processes to provide intermediaries with a complete proposition they can be confident in.”