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Accord expands broker support

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  • 20/02/2012
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Accord expands broker support
Yorkshire Building Society subsidiary Accord has expanded its frontline sales team as part of its plans to streamline and improve its service to brokers.

Accord has appointed four business development managers and four business development advisers, taking its broker sales and support team to 36.

Accord said the recruitment followed a review of the geographical areas the sales team cover, in order to allow them to concentrate on a smaller area and provide a more focused service to firms.

An Accord spokeswoman said: “This illustrates our commitment to intermediary lending through Accord and shows the investment we are making in the business and in improving our broker offering.”

In addition, its parent the Yorkshire today announced it is to open 12 new high street branches over the next two years, alongside plans to expand its agency network in the next 12 months following the opening of 15 new agencies in 2011 to a total of 94.

YBS agencies are based in businesses such as IFAs, solicitors, insurance brokers or estate agencies, providing Yorkshire products to customers in areas that would not otherwise have access to a branch.

Charles Canning, managing director at Accord, said: “Our team is slightly different to many other providers, in that brokers in each geographical area have their own dedicated development manager in the field as well as a development adviser who is office based, both capable of offering the same level of support, whether that is required face to face or over the phone.

“Unlike many other financial institutions, we’re actively expanding our workforce and the new appointments in our sales team are the latest in a string of steps we’re planning that will reflect our commitment to the intermediary market.

“We have recently increased the number of processing staff within Accord by over 30% and training is ongoing to get our teams up to speed and ready to support our challenging lending plans for 2012.”

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