You are here: Home - News -

National counties BS launches mobile app

by: Mortgage Solutions
  • 15/05/2012
  • 0
National Counties Building Society has become the first building society in the country to offer customers a mobile app for transactions and to view accounts.

Customers can use it to access product information, send outstanding information and documents, or transfer money from one account to another.

The Society will be using Apprivo, a smartphone application launched by software providers iState systems and Quality Technology Systems (QTS), which enables customers to use their mobile phones to access their accounts with a lender or savings provider.

Apprivo aims to resolve customer enquiries without the need for interaction with a call centre.

Barry Yager, founder and director of iState Systems said: “We really believe that Apprivo and mobile phone technology will permanently alter the way that financial institutions do business and the way that they interact with their customers.

“Customers can now progress a mortgage, loan or savings account at the touch of a button on their mobile phones; intermediaries will have a new instant-access interface and it reduces the need for documents to be sent in the post enabling banks and building societies to receive them quicker and more accurately.”

Gary Williams, managing director of QTS added: “Mobile phone technology is an important channel through which to do business. The Apprivo system provides a whole new level of customer interaction that puts the customer in charge of the process and reduces call centre traffic by reducing the need for the customer to phone the bank or building society. It helps us to help our customers to leverage technology to drive business value.”

Apprivo will be sold directly to banks, building societies and other financial services companies by iState Systems and also through software and service providers such as QTS.

There are 0 Comment(s)

You may also be interested in