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Conveyancing Association pledges to demystify industry

  • 14/12/2012
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Some of the UK’s biggest conveyancing firms have united to launch a set of industry pledges aimed at demystifying the sector.

The launch took place at a meeting of The Conveyancing Association in London and saw its member firms commit to six new rules intended to improve consumer understanding and confidence.

The pledges include a commitment to quality service, increased focus on client satisfaction, industry support and more stringent anti-fraud measures.

Conveyancing Association chairman Eddie Goldsmith said that it was important to make the conveyancing process simpler for consumers to understand.

“Considerable consumer frustration during the house buying process often comes from lack of communication from conveyancers. Consumers often feel uninformed and, due to legal jargon, unclear on the legal process.

“These pledges will ensure conveyancers communicate regularly and clearly with their clients. These are pro-active steps to combat fraud and the industry needs to be more pro-active.

“These pledges go above and beyond the requirements of our members’ regulators and industry accreditation schemes such as the Conveyancing Quality Scheme (CQS).

“Importantly, they also bring licensed conveyancers who can’t use CQS into the fold, thereby bringing the whole industry of specialist conveyancers together in a groundbreaking initiative.”

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