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Halifax scoops two service satisfaction awards

  • 04/06/2013
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Halifax scoops two service satisfaction awards
Halifax has picked up two prizes for customer satisfaction in an award ceremony hosted by Just Mortgages.

Just Mortgages, the mortgage broker arm of Spicerhaart Group, surveyed its network of over 100 mortgage advisers to find the mainstream lender delivering the best service.

Halifax scooped awards for best overall lender and best purchase lender while Abbey for Intermediaries was named best remortgage lender.

Fellow Lloyds Banking Group brand BM Solutions also picked up an award, winning best buy-to-let lender.

Judges were asked to consider the underwriting flexibility, account management, product pricing and product range of each lender when making a final decision.

Peter Curran, director of strategic partnerships at Lloyds Banking Group, said: “We are delighted to have won these accolades. We always strive to provide a high standard of service to brokers and this remains central to our overall business strategy.

“We pride ourselves in a flexible approach to underwriting and service by working with clients to understand their individual customers’ needs. We have business development managers who provide daily support to brokers, alongside dedicated service units.”

Miguel Sard, managing director of Abbey for Intermediaries, added: “We are committed to supporting intermediaries and their clients with great products and service, and we are very pleased to receive this prestigious award from our intermediary partners.”

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