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Kensington launches improved application portal

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  • 23/04/2014
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Kensington launches improved application portal
Specialist lender Kensington has launched an MMR compliant application portal, aiming to make its system easier for intermediaries.

Kensington said its updated portal would offer brokers the chance to upload documents and send them straight to the case manager, pay application and valuation fees online and will shorten the DIP process to generate a decision more quickly.

The lender said redesigned navigation would make the system easier for brokers to navigate and improved case tracking would help keep advisers up-to-date on how a case progresses.

Kensington said intermediaries already registered on its previous system can login using their existing details. Brokers with applications on the old system will still be able to track the progress of their case using the old portal, which is now closed to all new applications.

Alex Hammond, head of marketing and communications at Kensington, said: “Recent research by IMLA found that the main thing intermediaries want from lenders is a better application system. So we have invested in improving our application portal, introducing document uploads, online fee payment, streamlined process and visuals and improved case tracking. In short, it’s an application for an easier life for brokers who submit business to Kensington.

“As an intermediary-only lender we recognise that we need to work in partnership with brokers to provide the right products to their clients. On our side of this partnership we are committed to continuing to review our products and processes to make improvements where we can and we are looking forward to announcing a number of new initiatives in the coming days and weeks.”

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