The bank has already started a trial of ‘counter-less’ service in 37 branches, according to the Daily Mail. The plan will see this rolled out across the 1,600-strong branch network.
Staff numbers will be unaffected by the change, with those who enrol as community bankers promised a small pay rise, the report said.
Barclays said the initiative “reflects the radical way banking is changing with customers increasingly choosing to conduct basic transactions through a digital platform and instead using branches for more in-depth conversations with staff”.
The bank’s profits fell in the first quarter of 2014. However, the change was driven by a 50% drop in investment bank profits, an arm of the bank which is currently undergoing a restructure.