The numbers of enquiries and new cases about critical illness cover rose, although the number sent to the Ombudsman for a final decision fell.
For cases upheld in income protection the increase was 4% to an upheld rate of 38%, the number of enquiries to FOS have fallen.
Complaints upheld about Whole of Life (WOL) policies remained at 23% of those received, but the number of new cases which the Ombudsman was dealing with had increased.
WOL policies were the eighth largest area for enquiries, with 688 received by FOS, with 102 cases sent to the Ombudsman for a final decision.
Term assurance enquiries were down to 804 from 953 in the three month period, however, there was a 5% increase in the number of cases being upheld to 23%.
The protection industry remains a small part of the work FOS does, with 157,000 enquiries handled during the July-September quarter, 88,038 new cases and 12,125 complaints appealed to an ombudsman, the final stage.
