Between August 2005 and June 2009 Chase de Vere’s advisers sold Keydata life settlement products to 2,806 customers who invested a total of £49.3m.
The Financial Services Compensation Scheme has paid compensation to eligible customers up to the scheme limit, which was £48,000 per customer at the time.
Some 139 customers invested a total of £4.4m over the scheme limit and the majority of these customers may not recover the full losses arising from their investment. Chase de Vere has agreed to review past sales and to make redress where appropriate.
Chase de Vere did not research the Keydata products well enough to understand the risks they posed to customers and did not ensure that its advisers understood those risks, the regulator determined.
As a result, the advisers did not explain the risks of investing in Keydata products properly to customers, and the firm made this worse by ceasing to provide standardised wording to advisers to help them describe the risks to customers.
As a consequence of this, Chase de Vere failed to disclose to its customers certain distinctive features and risks of the Keydata products in a way which was clear, fair and not misleading.
FCA director of enforcement and financial crime Tracey McDermott said: “Firms need to ensure that they fully understand and explain to customers the risks of investing in the products they are offering.
“That includes researching the products thoroughly before they decide to offer them and ensuring advisers have the tools they need to explain the risks to customers. Chase de Vere failed to do this, leaving its customers without a full understanding of the risks they were taking by investing their money in Keydata products.”
The FCA considers that had Chase de Vere researched the Keydata products properly from the outset, it would have realised that they had distinctive features and risks requiring additional controls and restrictions on sales, particularly to customers with a cautious attitude to risk.