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Openwork agrees priority solicitor panel for advisers

by: Samantha Partington
  • 19/02/2015
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Openwork agrees priority solicitor panel for advisers
Openwork has put in a place a conveyancing panel to give its advisers priority searches and chasing of overdue applications in partnership with United Legal Services.

Openwork Conveyancing has selected firms of solicitors based on their capacity to service volume, a quality service record and high levels of professional indemnity insurance.

Brokers will be given direct access to the solicitor dealing with their case and their clients will receive 10% off the legal fees of their next mortgage.

The network has already gained commitment from a number of its panel lenders to incorporate Openwork Conveyancing within their product design processes.

Paul Shearman (pictured), mortgage and protection proposition director at Openwork, said the conveyancing part of the mortgage process had been identified as area where service could be improved for the customer.

“We engaged ULS Group to explore how we could re-energise our existing proposition and are delighted with the result,” he said.

ULS managing director Ben Thompson, formerly director of banks and affinities at Legal & General, said the mortgage market had settled on a ‘plateau’ but it wouldn’t be long before activity started to ‘step up again’.

“Openwork Conveyancing has been built very much with service in mind and we are highly confident that the customer experience will be strong and will stand out not just now but in particular when market conditions improve,” said Thompson.

In February, Openwork revealed it had invited lenders to join a tendering process which involved them presenting a sales pitch on how they could best serve Openwork advisers.

To read Paul Shearman’s exclusive interview with Mortgage Solutions on the science behind the selection click HERE.

 

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