Named Omni Capital Client Services, or OC Client Services, the new facility replaces Omni Capital’s Sales Desk function.
The new hub offers intermediaries a defined point of contact for obtaining lending decisions-in-principle, the issuance of terms, transaction liaison and for product and process advice. It also provides a market intelligence-gathering capability for the lender’s sales, marketing and risk teams.
Colin Sanders (pictured), Omni Capital’s CEO, said: “A vital part of our offering is that our clients should be able to contact us easily, without fuss and to receive the answers they need. Our new, enhanced service function will ensure this remains the case as we continue to widen our distribution.
“Whilst there is a clear place for technology in short-term property lending, I’ve remained convinced of the over-riding importance of personal communication. That’s why we’re investing in high-calibre personnel who understand the meaning of service and how it can help set Omni Capital truly apart.”