RBS/NatWest has recruited Higginson (pictured) initially for a 12-month period in a consultancy role in an as yet unnamed position.
“We thought about what the role should be called but decided at this point it wasn’t important so the job title is work-in-progress. I’ve been asked to join the group to provide distribution insight into how to run the company across the board. Sitting outside of the relevant departments is necessary for me to provide that insight,” he said.
Higginson said he had been impressed with the group’s attitude, foresight and the amount of money it was prepared to put behind the project.
“The group will be investing heavily in technology,” said Higginson. “We will be making sure the architecture is right to help all channels across broker, direct and digital so it’s a broad remit. They want to focus on systems to support brokers and borrowers by looking at decision making and processing. It shouldn’t be arduous for a customer to get a mortgage.”
He said the team is expecting there to be challenges along the way but they have the right attitude to overcome these obstacles.
