To achieve its improved service standard the lender has increased staffing levels and upgraded its mortgage processing systems to notify brokers on the progress of their cases.
The completion of a decision-in-principle will trigger the system to generate a list of requirements tailored to the client’s responses with flags indicating which ones must be satisfied to qualify for the priority service.
Managing director Simon Read (pictured) said: “By offering this new priority service for new fully packaged applications, we’re ensuring they don’t get held-up by applications that are missing information.
“The changes we’ve made to the way in which we keep intermediaries informed and the way in which we prioritise applications, means our turnaround times are among some of the best currently available in our sector,” he added.
