Mortgages accounted for just 3% of all complaints received by the FOS during this period.
New cases lodged by consumers at the FOS in the three months to June fell by 12% compared to the same period last year (2,309 compared to 2,620 in 2016).
The number of cases going to full adjudication by the regulator did increase by 25% – from 467 to 586.
However, encouragingly for the mortgage sector, the rate at which claims were upheld fell sharply from 44% to 24% – and this figure was down on the overall average last year of 31%.
PPI rolls on
Overall the FOS received 135,779 enquiries and 80,234 new complaints (down from 81,709) between April and June – with 8,414 complaints passed to an ombudsman for a final decision (down from 13,634).
On average, it upheld 35% of these complaints it resolved.
Payment Protection Insurance (PPI) remained the most complained-about financial product, with 42,401 new complaints – which makes up more than half of all cases received.
Current accounts were the second most complained-about product, with 5,229 new complaints.
In publishing the results, the FOS highlighted consumer credit (which includes products and services such as payday loans, hire purchase, and catalogue shopping) as a particular area for concern.
This area accounted for 17.5% of the complaints received in 2016/17 – compared with 9% in 2015/2016 and the FOS noted it had “continued to hear from people who’ve fallen into debt – who may argue they shouldn’t have been lent to at all”.