LMS promoted chief operating officer Nick Chadbourne to the CEO position, replacing Andy Knee who had been with the company since 1999 and became CEO in 2002.
Chadbourne will be responsible for the strategic direction and management of the business as well as sales strategy, process improvement, and product development.
The last year has been a difficult one for the conveyancing industry with serious issues arising in the free legal services sector, including at LMS panel member QCAS.
Process must be improved
Discussing potential changes to LMS’ strategy, Chadbourne told Mortgage Solutions: “This is not necessarily a new dawn for LMS – more a natural progression for the business with an injection of change – a combination of evolution and revolution. I’ve been in the business 18 months now and I want to ensure LMS can meet all of lenders’ conveyancing needs under one roof.
“But, as part of the next phase of the business’s development, I also want to revolutionise our development of cutting edge technology – technology that will drive efficiencies of all parties and provide a platform for all stakeholders, resulting in the highest levels of service. Technology must support change and be backed by the best people to drive the efficiency. Across the whole industry, process must be improved.”
Chadbourne joined LMS in February 2016 covering as managing director for its sister company, TCS, taking the role as chief operating officer in September 2016.
He has more than 15 years’ experience in the financial services sector, holding senior positions at HBOS and a number of national mortgage and insurance brokerages.
