You are here: Home - News -

Principality to roll out video mortgage advice service

by:
  • 19/12/2017
  • 0
Principality to roll out video mortgage advice service
After a pilot, Principality Building Society is to roll out a mortgage advice video appointment system across Wales.

All of the society’s 53 branches will be fitted with the Principality Connected video system, which will have touch screen functionality and allow branch mortgage advisers to give the equivalent of face-to-face interviews throughout the society’s network.

The system will allow branches to make mortgage advisers available six days a week.

Principality says the system will be fully operational across Wales and the borders by summer 2018.

Julie-Ann Haines, chief customer officer at Principality, said: “We are developing our branches to suit the demands and pattern of what our members tell us they want.”

“Video conferencing is fast becoming a normality with our high street competitors, so it’s really important we offer another channel for our ever-growing member and customer base,” said Haines.

She continued: “Gone are the days where we will have to delay potential or existing customers because an adviser isn’t available in their branch. There will be no constraints geographically and customers will be able to reach out to any of the network retail advisers who will still offer the customer the face-to-face interaction they are used to.”

“It enables us to connect more of our customers to our mortgage services,” added Haines.

There are 0 Comment(s)

Comments are closed.

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
Together and broker save local pub with landlord commercial mortgage

A Yorkshire pub has been saved from closure after a broker rescued the landlord with a commercial mortgage.

Close