Grant Hendry, head of digital community at Mortgagegym said to ensure customer services drives its broker partnerships, all advisers agree to open a Trustpilot account to make sure “customer focus is at the forefront of what we are doing.”

“Everything we do, from booking a hotel to buying an iron, people check reviews to see what other customers think. Brokers need to be aware and offer the same,” said Hendry.

Mortgage Solutions’ group editor Victoria Hartley asked that with many brokers already offering great service, why is this any different?

Hendry agreed but he said the failure to promote themselves on social media like Linkedin and Twitter will become a big issue in the future.

 

Sponsored

Five ways we’ve improved our Premier service

Sponsored by Halifax Intermediaries

Video: [08.34]

 

 

 

Panelists from from screen left to right

 

Alan Ferguson, corporate account manager, NatWest Intermediary Solutions

Grant Hendry, head of digital community, Mortgagegym

Victoria Hartley, group editor, Mortgage Solutions

James Tucker, MD, Twenty7Tec

David Copland, director of mortgage services, LSL

 

 

For our first Tech Talks in the series, click below

Tech Talks: ‘Research tells us, customers want to have a choice of advice channel’ – Mortgagegym