You are here: Home - News -

Tech Talks: ‘All our advisers agree to open a Trustpilot account’ – Mortgagegym

by: Mortgage Solutions
  • 03/01/2018
  • 0
The second part of our Tech Talks debate, in association with NatWest, targets customer-centricity, what customers want and how soon the industry will have to inflect to provide it.

Grant Hendry, head of digital community at Mortgagegym said to ensure customer services drives its broker partnerships, all advisers agree to open a Trustpilot account to make sure “customer focus is at the forefront of what we are doing.”

“Everything we do, from booking a hotel to buying an iron, people check reviews to see what other customers think. Brokers need to be aware and offer the same,” said Hendry.

Mortgage Solutions’ group editor Victoria Hartley asked that with many brokers already offering great service, why is this any different?

Hendry agreed but he said the failure to promote themselves on social media like Linkedin and Twitter will become a big issue in the future.


Video: [08.34]




Panelists from from screen left to right


Alan Ferguson, corporate account manager, NatWest Intermediary Solutions

Grant Hendry, head of digital community, Mortgagegym

Victoria Hartley, group editor, Mortgage Solutions

James Tucker, MD, Twenty7Tec

David Copland, director of mortgage services, LSL



For our first Tech Talks in the series, click below

Tech Talks: ‘Research tells us, customers want to have a choice of advice channel’ – Mortgagegym


There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
Read previous post:
Accord adds discount SVR mortgages

Accord Mortgages is adding three discounted standard variable rate (SVR) tracker mortgages from tomorrow.