The regulator was challenged to explain how it had taken into account the full client and market circumstances when comparing product accessibility and any potential savings consumers could have made by securing a ‘cheaper deal’.
The regulator was speaking for the first time about the study at today’s Financial Services Expo (FSE) Manchester.
Graeme McLean, head of banking, lending and distribution policy at the FCA, said 30% of mortgage borrowers could have made a significant saving on their mortgage by securing a cheaper version of the mortgage they got.
This could have saved consumers an average of £550 a year, either through the direct or consumer channel, the analysis suggested.
More consumer control
McLean suggested that because of these findings the regulator “wanted to work with the industry to help consumers to shop around”. He said the regulator had “no preference for how this would happen”.
However, a steady stream of questions from the floor focused on the ‘cost saving analysis’ arguing that the regulator was not able to take into account the full circumstances around why, for example, an adviser would choose not to recommend the cheapest option.
One adviser outlined that “there are a raft of reasons why we might recommend the fourth/fifth/sixth cheapest product – for example, affordability or the information provided to us”.
He suggested that the regulator was effectively saying that “brokers were doing a poor job”.
Another delegate asked whether the FCA took into account a lender’s service levels or the amount of funding prescribed to a certain product in their analysis.
Delegates also suggested that the FCA seemed ‘cost fixated’ and that the industry believed this debate was “put to bed 15 years ago prior to the introduction of MCOB”. One asked whether the FCA had lost some of its “corporate memory” when it came to this issue.
The FCA’s Ward admitted that the regulator had made “a whole load of assumptions but we have tried to make conservative assumptions” with its analysis and said that in terms of service levels and other ‘soft facts’ that an adviser would take into account, “we don’t have the data”.