A spokesperson from Coventry for intermediaries told Mortgage Solutions that this change comes in response of brokers’ feedback to recognise the value a business development manager brings to a broker’s business.
Brokers will be able to find their BDMs with the lender’s brand new BDM finder tool on its website.
Inserting their postcodes, brokers will have a list of BDMs in their particular area with their contact details.
It has also further invested in its intermediary support teams to equip them to deal with a wider range of queries from brokers. This will be particularly helpful if a BDM isn’t available, for example when in face to face meetings.
Director of intermediaries Kevin Purvey (pictured) said: “We’re delighted to be building on our already award-winning service.
“Brokers told us that they want more BDM contact and these changes will help us to deliver just that.
“Our commitment to the intermediary sector remains as strong as ever, and we’ll continue to look for ways to offer the best service we can to brokers.”