You are here: Home - News -

‘I’ll bl***y leave then!’: Online estate agent pulls restaurant stunt in Manchester

by: Mortgage Solutions
  • 17/08/2018
  • 0
Customers told to pay £250 per table before their meal by the waiter reacted strongly in a restaurant in Manchester in a gag pulled by an online estate agent.




The video compares a house purchase with a meal, suggesting you wouldn’t pay for a meal upfront so why would you pay an estate agent?

The video from Housesimple shows friends and couples examining the dishes on offer at a well-known restaurant in Manchester, which was chosen for the comical social experiment.

Diners were seated and given menus, noticing that dishes start from just £10.

A friendly-faced waiter then approaches the test subjects, clutching a chip and pin machine. He then informs bemused customers that it is restaurant policy to charge a set fee of £250 per table upfront — even if their chosen dishes are less expensive.

Two friends who popped into enjoy a glass of prosecco each were then confronted by the waiter who demands they immediately pay £50.

One responds: “Can you not just put it on the bill… like at the end?”

One man, who did not take the restaurant’s up-front payment policy too well, asks: “Do you not trust our faces?” before declaring “I’m going to bloody leave then”.

However, the skit was part of a social experiment by HouseSimple aimed at raising awareness of upfront fees charged by other online estate agents; Housesimple charges home sellers a fee on sale of their property.

Sam Mitchell, CEO at Housesimple, said: “We wanted to make a point with this experiment; that in certain situations people don’t react well to paying upfront for a service they haven’t yet received and in some cases, never will.

“If we don’t expect to pay upfront in these situations, why should this differ when buying or selling your home? The film captured and reinforced our decision to be the first online estate agent to have a No Sale No Fee only proposition,” said Mitchell.

Watch the video below.


There are 0 Comment(s)

Comments are closed.

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.


Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.


Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.


Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.
  • RT @robjupp: Great day yesterday for donations to @MortSleepOut. With Gift Aid, we are now close to £17,000. It would be great to get to £2…

Read previous post:
Countrywide faces investor backlash over ‘excessive’ executive pay plans

Beleaguered Countrywide has sparked investor anger over plans to boost potential share awards for executives as part of a rescue...