You are here: Home - News -

FCA sets up redress programme for Mortgage Matters customers

by:
  • 29/10/2018
  • 0
FCA sets up redress programme for Mortgage Matters customers
The Financial Conduct Authority (FCA) has set up a redress programme for a number of customers of The Mortgage Matters Partnership (TMMP) who were given mortgage advice which may have been unsuitable.

 

In response to customer complaints, the Financial Ombudsman Service (FOS) has assessed a number of payment protection insurance complaints against TMMP, finding in favour of the complainants.

The FCA said that it is aware that some customers who are trying to resolve complaints have had difficulties in establishing contact with Mortgage Matters.

However, the watchdog said that at this time claimants should not contact the FOS.

It therefore advises former customers to make a complaint or claim via the Financial Services Compensation Scheme (FSCS) claim service, which can be completed online, or to call the FSCS on 0800 678 1100.

The TMMP is a former mortgage and insurance intermediary which is authorised by the FCA but is no longer trading.

There are 0 Comment(s)

You may also be interested in

Business Skills

In this section, we offer short ‘how to’ guides on harder to crack areas of business. From social media, to regulation or niche product areas, we cover it all.

Profiles

Our journalists interview key industry entrepreneurs, strategists and commentators for day-to-day market insight and a strategic view of where the industry is heading. We offer lessons for success and explore the opportunities for your business

Success in Practice

Here, we share case studies fleshing out best practice to help you decide what could work for your business. Take a look at how others approached complex tasks like launching a new mortgage lender, advising on a new product area or deciding to specialise in another. Learn from others mistakes and triumphs.

Marketwatch

Each week, we ask top mortgage and property commentators with a unique perspective to examine a key news headline, market move or regulatory or political issue.

Poll

Vote in our weekly poll here. It’s your chance to tell us what you think and be heard on the top news stories of the week. Review our archive to find out what your industry really thinks and all our coverage of the results.

Top Comments

Be part of the conversation on Mortgage Solutions. We want to hear from you. We have a tool called Disqus to tell us which stories get the most comments each week. Every Friday, the team picks the most thoughtful or opinionated contributions from our readers to enjoy again. Don’t forget to share your favourite stories from the site on social media to keep the conversation going.

Read previous post:
Budget expected to include fast-track building approvals and rights for renters to buy

Fast-tracking house building approvals and stronger rights for renters to buy their own home are two key policy areas likely...

Close