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Make sure clients know you are a gold star broker – Accord video four

  • 06/06/2019
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Make sure clients know you are a gold star broker – Accord video four
Brokers should be using many different ways to engage with customers to ensure they know they are being given a gold star service, Sesame Bankhall Group director of mortgages Jane Benjamin has said.


Speaking on Mortgage Solutions Television in association with Accord Mortgages, Benjamin (pictured) asked: “With all the different ways to engage with your customer, how do you add value to your customer and ensure your customer knows you are a gold star broker?”

She also gave some of her key tips to help advisers stay on the top of their game with a flourishing business.

“Have a look at your whole business. Do you understand all the market segments?” she continued.

“If not there’s so much training opportunity and development support available from lender partners.”

And she urged brokers to check if their business was future-proof for the next decade.



The video panelists from screen left to screen right are:

Victoria Hartley, group editor, Mortgage Solutions

Jeremy Duncombe, director of intermediary distribution, Accord Mortgages

Jane Benjamin, director, mortgages, Sesame Bankhall Group

Greg Cunnington, director of lender relationships and new homes at Alexander Hall



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