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LV= extends no cost ‘second opinion’ service to policyholders at claim

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  • 11/07/2019
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LV= extends no cost ‘second opinion’ service to policyholders at claim
LV= has confirmed that all claimants will be offered its second opinion service on both LV= personal protection or business protection policies.

 

Policyholders or their dependents will be able to speak to an expert from private health company, Square Health, to review a diagnosis, help clarify any unanswered questions and to help clients understand the treatment options available.

Claimants will then be matched with a UK-based consultant able to offer advice and review the diagnosis.

After an investigation and a review of the claimant’s medical records the consultant will provide a report and offer a follow-up appointment, either face-to-face, via video or over the phone, to help with any unanswered questions about the condition or the treatment options.

The fee-free service covers all medical conditions, including cancer, heart and cardiovascular, stroke and mental health issues.

Chris McNab, protection proposition director at LV=, said: “We believe that protection should play a far wider role in supporting people, beyond the core financial insurance benefit.

“Our experience tells us that when a policyholder is given a potentially life-changing diagnosis the resultant whirlwind of emotions can lead to confusion and upset. The newly-extended second opinion service makes practical guidance, reassurance and emotional support available to all our members when they need to make a claim.

“Through Square Health’s broad network of UK-based medical professionals the service provides confidential, compassionate, and most importantly, swift support at what can be a difficult time when a condition is diagnosed.”

Dr Bippon Vinayak, CEO of Square Health, said: “Our approach to providing the Second Opinion service means that LV= policyholders have access to our UK network of over 5,000 medical consultants. People who have benefited from this service in the past tell us that the face-to-face approach gives them real reassurance around their diagnosis and treatment plan.”

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