Lynsey Carter (pictured) has been hired as head of operations and Will Jones was appointed head of technology.
The hires come after The Hanley appointed finance director Larne Payne on 1 August.
The society is investing in expertise with a view to improving operations, systems and underwriting practices, enhancing the online application process, including the chat facility, and delivering a raft of system integrations.
The latest appointment would “enable the society to offer a more individual approach to cases and to support intermediaries and borrowers better from application through to completion,” it said.
Mark Selby, chief executive at Hanley Economic BS, added: “We are constantly evaluating the key areas that matter to our intermediary partners and customers and innovating to meet the demands of the modern mortgage market.”
