Speaking as part of Mortgage Solutions’ Ivent, Pearson said that for some customers, execution-only would be the right choice and a trusted partnership between the mortgage broker and mortgage administrator would give customers “peace of mind” about making the right product choice.
Referring to the Financial Conduct Authority’s (FCA) Mortgage Market Study, he said its findings indicated that customers who went through the non-advised process would most likely still have a positive outcome.
Pearson (pictured) added: “It’s therefore critical for brokers to ensure the advice they currently provide is clearly viewed by the customer as adding real value in respect of their specific circumstances. And for mortgage administrators to add even deeper value by making the whole journey as frictionless as possible.”
Ivent is a virtual event catering to mortgage administrators taking place on 18 September and over the day, a number of seminars, presentations and discussions will be held.
Registration is still open for the event which concludes at 4.30pm today. Sessions already completed can be watched on-demand.