The lender piloted the team with the aim of improving application to offer timings for these cases and the dedicated team will now be available for all portfolio applications.
A specialist case handler from the team will contact brokers within 24 hours of submitting an application, as well as being on hand to answer any questions and to offer support throughout the process.
The team is available 9am-5pm, Monday to Friday, and will look after applications through to offer stage.
In August the lender increased the maximum number of buy-to-let mortgages from three to five with Lloyds Banking Group, as well as the maximum value of buy-to-let mortgages from £2m to £3m.
Phil Rickards, head of BM Solutions, (pictured), said: “We have had superb feedback on the number of enhancements we’ve been making to make it easier for brokers to do business with us, including increasing the property portfolio limit from three to five and improving five-year stress rates.
“We also made it easier for customer profile forms to be submitted via our mortgage portal and the BM Portfolio team is yet another way in which we’re delivering on our commitment to great service.”
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