The new signatories are Coventry Building Society, Cumberland Building Society, Fleet Mortgages, Kano Bank, Monzo, Principality Building Society, Progressive Building Society, and Shawbrook, which includes The Mortgage Lender (TML) and Bluestone Mortgages.
This brings the total number of firms signing the code to 33, covering 49 brands in total.
UK Finance said the additional signatories reinforce the “industry’s commitment to supporting customers experiencing domestic abuse, including economic abuse”.
By becoming signatories of the code, the lenders have committed to being fully compliant with the code by 1 November 2026.
Measures in the code include:
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- Raising awareness and encouraging disclosure so customers feel safe to come forward.
- Training colleagues to identify signs of abuse and respond empathetically.
- Reducing repetition by ensuring victims don’t have to retell their story multiple times within the same organisation.
- Helping customers regain control of their finances; for example, by freezing or restructuring accounts.
- Providing clear signposting and referrals to specialist charities and support services.
- Embedding Consumer Duty principles to ensure good outcomes for vulnerable customers.
Looking at mortgages specifically, economic abuse can involve one partner restricting access to payments, forcing borrowing in their name or sabotaging a household’s ability to meet payment obligations.
According to Surviving Economic Abuse (SEA), economic abuse now impacts around 4.2 million women in the UK.
Eric Leenders, managing director of personal finance at UK Finance, said: “Financial abuse can happen to anyone. With more lenders joining the code, coverage across the mortgage market has been strengthened significantly. By working with specialist charities and our members, we are helping victim-survivors to receive consistent and empathetic support whilst regaining independence and control of their money.”
Lucy Rigby MP, Economic Secretary to the Treasury, said: “Economic abuse causes devastation in the lives of far too many. As City Minister, I am grateful to UK Finance for their work to develop and promote the Financial Abuse Code in recognition of the key role financial services firms have in supporting victim-survivors. I look forward to the further progress government and industry will make to tackle this issue together through the Financial Inclusion Strategy.”
Sam Smethers, CEO of SEA, said: “For some years now, UK Finance has led the way in supporting the financial services sector to transform its response to economic abuse by establishing a comprehensive standard for firms through the Financial Abuse Code.
“The fact that another nine firms have signed up to the code means that 90% of the mortgage market is now covered – a significant milestone. This is particularly important given that around 750,000 women in the UK have experienced a current or ex-partner economically abusing them through joint mortgages, plunging them into debt and ever closer to homelessness.”
She continued: “At SEA, we are proud to have worked closely with UK Finance to support the development of the code. We look forward to continuing our partnership in the months and years ahead as we tackle joint mortgage abuse, support credit restoration, and ensure survivors have access to the financial protections and support they need to rebuild their lives free from economic abuse.”
