Shawbrook Commercial moves large loan management in-house

Loans of more than £1.25m will now be overseen and managed by a lending manager in each of the bank’s specialist teams – residential, commercial and portfolio.

Commercial management teams will also provide support from the outset of the deal as part of the changes, with team sessions held twice daily and regular updates with the senior credit team.

Shawbrook sales and marketing director Karen Bennett (pictured) said: “Our credit relationship manager Tim Rist is able to meet brokers’ clients at a location convenient to them, in order to provide them with confidence in Shawbrook’s processes. We feel that these face-to-face meetings equip our teams with a fuller picture of the client and their requirements.

“The commercial mortgages division is pleased to provide this enhanced large loan service to our broker partners and their clients in order to strengthen the level of personalised communication and transparent delivery which they already receive from Shawbrook.”